Policies

This page summarises the key policies of RoadReach Austria. For full legal texts, see Privacy Policy and Terms of Service.

Quality Policy

We are committed to delivering services that meet or exceed client expectations and comply with all applicable Austrian and EU standards.

Equal Treatment Policy

We do not discriminate on the basis of nationality, language, gender, age, disability, or any other protected characteristic.

Environmental Policy

We minimise environmental impact through responsible waste management, fuel-efficient operations, and compliance with Austrian environmental law.

Health & Safety Policy

All operations comply with the Austrian ArbeitnehmerInnenschutzgesetz (ASchG) and relevant EU directives on occupational health and safety.

Complaints Policy

To file a complaint, email our customer relations team at the domain contact address, stating your service reference number, date and time of incident, and a description of the issue. We acknowledge complaints within 2 business days and aim to resolve them within 10 business days in accordance with Austrian consumer protection law.